peakvault Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At peakvault, your satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the lasting quality of our kitchenware, and we back every purchase with a return and refund process that is straightforward, honest, and easy to navigate. If a purchase falls short of your expectations, our team is ready to make things right.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health requirements, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be sent back to us. However, if a perishable item arrives damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (clear photo evidence must be submitted within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked as "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where defective or spoiled on arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the product's care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written authorization from peakvault.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item arrived damaged or spoiled, please attach clear photographs of the product and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with shipping instructions within 1 business day.
3. Pack Securely: Carefully package the item(s) in protective materials. Clearly write your RMA number on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping service, addressed to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a peakvault error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: peakvault
• Customer Support Email: [email protected]
• Customer Support Phone: 16292389729
• Physical Business & Return Address: 1922 RANSOM DR, MURFREESBORO, TN 37130, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST